The Customer Satisfaction Survey could be the single most important exercise that you could carry out to improve customer satisfaction, enhance retention as well as drive business growth for your organisation. A well designed and executed Customer Satisfaction Survey is like a consulting project that would provide your organisation with several strategic insights.
NextWave has expertise in carrying out Customer Satisfaction Survey for Manufacturing Companies and Service Industry firms in India.
The analysis of the survey results would provide you with a health score for each of your clients that you could track at regular intervals.
NextWave has carried out Customer Satisfaction Survey for leading manufacturing companies.
The customers are asked to rate the company on several parameters such as product range, product innovation, pricing, commercial terms, after sales service, grievance redressal, etc
Benefits of the Customer Satisfaction Survey
The insights from the survey have enabled the companies to understand their strengths as well as their areas of improvement.
Based on the insights, the manufacturing companies have made the required changes to their product as well as service offerings.
Customer Satisfaction Survey for Service Industry
The clients have taken a quick online survey and the findings have enabled the agency to:
Suggested steps after the Customer Satisfaction Survey